Return & Refund Policy

Return & Refund Policy – ZevQor™ 🔁

At ZevQor™, we want you to feel confident when purchasing everyday household products. If something isn’t quite right with your order, our return and refund policy is designed to offer a clear and straightforward resolution.

1. Return Eligibility

You may submit a return request within 30 days of receiving your order, provided that:

• The item is unused and remains in its original condition
• All packaging, accessories, and included parts are intact
• Proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these conditions may not qualify for a refund.

2. How to Initiate a Return

To begin the return process, please contact our support team:

📧 Email: hello@thefoundryhomegoods.com

📞 Phone: +1 (612) 236-4790

After your request has been reviewed and approved, we will provide:

• Step-by-step return instructions
• The correct return shipping address
• A return label, if applicable

⚠️ Please note: Returns sent without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

We recommend inspecting your package as soon as it arrives.

If your item is damaged, defective, or incorrect, please contact us within 72 hours and include photos of:

• The item received
• The outer packaging
• The shipping label

After review, we will arrange an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, altered, or modified
• Customized or personalized items
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies, please contact us before returning it.

5. Exchanges

If you would like to exchange an item:

• Contact us to obtain return authorization
• Return the original product following the provided instructions
• Place a new order for the replacement item

This process helps ensure faster handling and product availability.

6. EU Customer Cancellation Rights 🌍

Customers in the European Union may cancel or return their order within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This is offered in addition to our standard 30-day return policy.

7. Refund Processing 💳

Once your returned item has been received and inspected, we will notify you of the result.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your provider

If your refund has not been received after 15 business days, please contact us.

8. Return Instructions

Detailed return instructions and the correct return address will be shared once your request has been approved.

Contact Information

For any questions about returns, refunds, or exchanges, feel free to reach out:

ZevQor™
The Foundry Home Goods LLC
2933 Lyndale Ave S
Minneapolis, MN 55408
United States

📞 Phone: +1 (612) 236-4790
📧 Email: hello@thefoundryhomegoods.com

At ZevQor™, we aim to keep the return process fair, simple, and easy to follow—so you can shop with confidence while enjoying practical products that support a more organized and comfortable everyday lifestyle. 🌿🏠✨